It is a statement taken with tweezers, drawn from a poll very broad to citizens and whose relevance should be taken into account, although it is not known with certainty if this is the case. But just like right now there is no way to scientifically check if contagions in the hospitality industry they are occurring or not with greater or lesser frequency, neither can this theory of their nonexistence be taken for granted. While we live season of outbreaks due to Covid-19 throughout Spain, one of the lights looks towards bars and restaurants. Because the measures that affect these places have always been on the scene since the beginning of the pandemic. What do people think about it?
A sad Hospitality Day
If we were already aiming for days that in the World Tourism Day there was nothing to celebrate in this 2020 so catastrophic for the sector, history has repeated the past October 13. Bill Hospitality Day It has been marked by the great impact that the coronavirus has had on the trade to which so many people in Spain dedicate themselves. Or they were engaged, in the past tense, due to premises closures Faced with the impossibility of continuing to operate and obtaining profitable economic results. The data they estimated from the sector last July was 65.000 businesses plated….
In this apocalyptic context, this season's tribute to hoteliers and hoteliers has fulfilled its fifth anniversary but the saddest that is remembered. The initiative was promoted by Hospitality of Spain, FACYRE, Euro-Toques and Makro. This edition has wanted, at least, to contribute in some way to the reactivation of premises with the point of view placed on consumers. Hence, the study has addressed several important questions in these current times where the link with the virus it is unquestionable. The results obtained were presented in a virtual press conference.
Are there infections in the hospitality industry?
It is one of the questions that the Spanish rulers themselves will surely ask themselves. It is difficult to measure with obvious parameters contagions in the hospitality industry. The people who give positive for Covid-19 can become infected by going to the bar or a restaurant in any distraction or unconsciously. But it is also true that the hygiene and prevention measures taken by the owners are demanding.
Another story out of control is the possible contagion from having breakfast, lunch or dinner with other diners, especially if they are not from the family environment. In the end, establish a correct and safe traceability of how exactly this new case has occurred within the restoration it is impossible. What if the contagion has occurred in another place, situation and time of the client who later has come to the premises? What fault is the owner then? Without a doubt, we are facing a complex issue to manage but the hoteliers are being greatly affected.
Now, the Makro report reveals that 73 out of every 100 Spaniards consider that contagions in the hospitality industry are little or not responsible for outbreaks that are registering. Since the end of the lockdown, also 75% of the citizens surveyed believe that the hospitality sector has been rapidly adapting to the new normal. Everything to continue offering good service to customers. Those -up to 58%- what they missed be able to go to bars and restaurants during the quarantine months. In addition, three out of four people indicate their desire for go more often to these establishments when the pandemic passes.
Positioning in favor of customers
If those data are already revealing, there is still more. Because the consumer would like to be able to help hoteliers in this difficult situation. A 85% of clients is in favor of it and also nine out of ten considers the sector's demand correct to be able to extend terrace licenses until the end of this year.
Other important aspects in which more than half of consumers show their favorable opinion have to do with frequent cleaning and disinfection, safety distance In the local, Maximum capacity established, etc.
On the other hand, although it is of less relevance, the commitment to digitalization the sector is equally positive in the position of customers. The 87% of Spaniards want the digitized menus or charts (most with QR code) as well as cashless payments.
In conclusion, it is worth highlighting that opinion regarding contagions in hospitality and also that up to a 6,2% of the national GDP It corresponds to a sector very affected by the coronavirus. Too much of a percentage of Spain's wealth to leave out so many businesses ...
